We offer refunds and exchanges at the time of delivery. When the courier arrives, you can examine the item for any defects, inaccuracies, or damage before they depart. However, once you accept the item, we cannot process any refunds or exchanges. A damaged item is defined as an unusable product, including visibly fractured, shattered, unstitched, or torn items, and we require additional evidence such as photographs or videos. The item must be unused, in its original packaging, and in the same condition as received. A receipt or proof of purchase is required for returns, and only regular-priced items are eligible for refunds—sale items are non-refundable. If the item was purchased as a gift and shipped directly to you, a gift credit will be issued for the return value. A return or exchange fee of 100 EGP applies to all transactions to cover processing and handling costs, and shipping fees are non-refundable. Exchanges are only available for incorrect, defective, or damaged items. If you wish to exchange an item for the same product, please contact us at info@mylullandloom.com. Certain items are ineligible for refunds or exchanges, including gift cards and any item that is not in its original condition, is damaged, or is missing parts not attributable to our error. Once we receive and inspect your return, we will notify you via email regarding its status. If approved, your refund will be processed, and a credit will be applied to your original payment method within a specified timeframe. If you have not received your refund, please check your bank account, then contact your credit card company, as processing times may vary. If you have completed these steps and still have not received your refund, please reach out to us for further assistance.
