We offer the possibility of refunds and exchanges at the time of delivery. When the courier
arrives, you will have the chance to examine the item for any problems, defects, or
inaccuracies before they depart. However, please be aware that once you accept the item,
we cannot process any refunds or exchanges.
Eligibility for Refunds and Exchanges
• A damaged item is defined as an unusable product, including visibly fractured, shattered,
unstitched, or torn. We require additional evidence of the damaged item, such as
photographs or videos.
• The item must be unused and in the same condition as when it was received. It should
also be in its original packaging. To process your return, a receipt or proof of purchase is
necessary. Only items purchased at regular prices are eligible for refunds; sale items are
not refundable. If the item was designated as a gift at the time of purchase and shipped
directly to you, a gift credit will be issued for the value of the return.
• A return or exchange fee of 100 EGP will be applicable for all transactions. This fee
covers processing and handling costs associated with the return or exchange process.
• Please note that any shipping fees are non-refundable.
Exchanges
• We facilitate exchanges exclusively for items that are either incorrect, defective, or
damaged. If you would like to exchange an item for the same product, please reach out
to us via email at info@mylullandloom.com.
Exempt Goods
• The items listed below are ineligible for refunds or exchange:
• Gift cards
• Any item that is not in its original condition, is damaged or is missing parts not
attributable to our error.
• Once we receive and inspect your return, we will notify you via email regarding the
status of your returned item.
• You will be informed whether your refund has been approved or rejected.
• If approved, your refund will be processed, and a credit will be automatically
applied to your credit card or original payment method within a specified timeframe.
Late or Missing Refunds
• If you have not yet received your refund, please check your bank account again. Then,
contact your credit card company, as it may take some time for your refund to be
officially posted. If you have completed these steps and still have not received your
refund, please let us know.
